By Amy Phipps & BBC Radio Derby
Derby City Council has criticised Severn Trent Water for the time it is taking to repair a road damaged by a burst water main.
The closure of Agard Street, which flooded on 17 August, has caused long queues of traffic in the city centre.
Jerry Pearce, cabinet member for highways at the council, said the disruption had been "horrendous".
Severn Trent said issues with the road surface meant repairs were taking longer than expected.
When the road was closed, a diversion was put in place along Bridge Street and police advised motorists to avoid the area.
At the time, the council said it was told it would take approximately five days to complete the repairs.
Mr Pearce said the authority had received lots of complaints about the traffic disruption.
He said: "I think they [Severn Trent] could have reacted a bit quicker.
"It was horrendous last Wednesday morning - since then it's the impact on the residents, on the buses, on pedestrians and road users.
"Where it is, it's a very difficult road to get round and to get from one side of the city to the other without going through there."
Mr Pearce said he believed the extent of the damage had been severe with the hole in the road being very deep.
He added: "We understand the repairs were actually completed last week but it's the filling in and the road surface that's the issue at the moment."
A spokesperson for Severn Trent said: "We'd like to apologise for disruption caused by the ongoing road works on Agard Street in Derby. Severn Trent teams completed the repair last week, however due to issues with the road surface the reinstatement of the road is taking longer than initially planned.
"We'd like to thank everyone for their continued patience as our teams work hard to get everything back to normal as quickly as possible."
The road is expected to reopen next week.
Follow BBC East Midlands on Facebook, on Twitter, or on Instagram. Send your story ideas to eastmidsnews@bbc.co.uk.
City road closed after water pipe bursts
Heavy rainfall causes flash flooding in town
Road closed and car park flooded by heavy rain
Derbyshire skate park set for £100k facelift
Derby shoppers slam 'disgusting' energy bill rises while fat cats get richer
Three arrested after teenager pepper-sprayed in Chesterfield
Derbyshire gin company announces partnership with Help For Heroes – and aims to raise £50,000 for the charity
Plans to rebuild New Mills fire station shelved due to spiralling costs
Chapel-en-le-Frith company hands staff substantial bonus in response to cost-of-living fears
FBI cites 'evidence of obstruction' in Trump search
Moderna suing Pfizer over Covid vaccine technology
Monsoons bring misery to millions in Pakistan
The Americans turning to Mexico to get abortions
'You can't imagine how terrified we were'
How explosives will bring down India's 'Twin Towers'
Weekly quiz: Where is William and Kate’s new home?
The far-right leader who's favourite to run Italy
How we get humans back to the Moon
What pushed gas prices to extreme highs?
When a 17-year-old Serena showed the tennis world its future
How to stay cool the Japanese way
Why Dijon mustard disappeared from France
Ten of the world's most ingenious buildings
A pizza topping that divides the world
© 2022 BBC. The BBC is not responsible for the content of external sites. Read about our approach to external linking.